Client Testimonials

We have worked with Impact on a long term sustainability project and have been particularly impressed with how they go above and beyond the brief in terms of ensuring they have the broadest understanding of our topic and are up to speed on legislation and business challenges that go beyond the consumer conversations they are researching. The team are always friendly and helpful – a pleasure to work with.
Coca-Cola European Partners
Impact were a delight to work with, a ‘safe pair of hands’ and a consultative approach that delivered real meaningful customer engagement. Insights delivered were succinct, effective and convincing; providing us with plenty of input for RIIO-GD2 business planning.
Elizabeth Warwick, Stakeholder Engagement Manager
Wales and West Utilities
Impact have provided a range of engagement support to our GD2 business planning process, from online surveys, to deliberative workshops through to Willingness to Pay Research. Across the board Impact have worked hand in hand with our team to create engagement materials that are compelling, relevant and easy to access for our stakeholders.
Melanie Taylor, Head of Stakeholder Engagement
Northern Gas Networks
Impact are strong at conducting market research. Their team are great to work with and they have the people and skills necessary to analyse the data coming back and present meaningful and insightful findings.
Director of Pricing
Global SaaS Client
Impact recommended and facilitated a creative and flexible approach, which allowed us to successfully meet the challenge of engaging with a limited number of individuals to robustly demonstrate that customers do not perceive changes associated with application of the Smart Street technique. Impact have been instrumental in the effective dissemination of these findings. Impact have developed a thorough understanding of the challenges faced by distribution network operators and the wider energy industry and their expert led approach to customer engagement has given us the confidence that we are engaging with our customers, using best practise market research techniques, particularly when introducing complex and sensitive topics.
Tracey Kennelly, Innovation Customer Delivery Lead
Electricity North West
Impact helped us gain a truly valuable insight into the attitude and ability of the businesses in our region to reduce their carbon emissions, and the measures that would be most readily adopted.
Peter Emery, CEO
Electricity North West
Thanks very much for the project completion – it has been really useful and vital to what we have been trying to do.
Shinyoung Lyu, Global Innovation Director for eCommerce
Reckitt Benckiser
Great for complex, large scale quant projects, backed with a knowledgeable and easy to work with team.
NIcholas Holloway, Customer Research and Insight Manager
South Staffs Water
Excellent research agency that I trust to deliver the best research for my needs.
Jennifer Roberts, Marketing Consultant
Nature's Way Foods