Utilities Consultancy

Why use our service?

With each new price control period, regulated utilities are under ever-increasing pressure to be more efficient and to pare back their headcount.

For many organisations, an effective solution to this challenge is to supplement a lean in-house team with flexible, expert resource as needed.

How we support you

Our consultancy service provides interim and project support, tailored to your needs.

We can smooth resourcing gaps at pinch points caused by increased periods of activity, such as regulatory business planning, staff turnover or long-term absence.

We can also fill in-house knowledge or skill gaps supporting with strategic planning and delivery with a focus around engagement, consumer vulnerability, social responsibility, sustainability, future planning, stakeholder reporting and insight.

Key benefits

Increase resource at short notice without lengthy recruitment
Cost-efficient resource levels – dial up or down as needed
Tailored solutions not a repackaged version of previous work, but drawing on our wider experience and best practice from across sectors
Business continuity at times of pressure – reliance on a team not individuals
External assessment and solutions with an internal understanding of issues.

Our Utilities Consultancy team has a strong track record in strategic and delivery roles within DNOs, GDNs and water companies.

Electricity

Gas

Water

Example services

Insight reportingWe triangulate stakeholder feedback across multiple engagement and data sources to provide tailored insights with actionable recommendations across key business plan areas and issues. These easily digestible reports can be produced at regular intervals to support business planning and reporting. This maximises the value of all engagement and improves outcomes throughout the business.

Engagement deliveryWe can help you to develop colleagues' capacity and capability in engagement delivery through core skills training and development of toolkits aligned to internal processes and reporting. We can also work directly with business units to design and deliver engagement plans. Recent delivery examples include the development and roll out of weighting methodology.

Net zero knowledgePresentation of the basics of net zero and customer needs/attitudes that have been identified through existing research, and what net zero means for different parts of the business alongside business leads to support Q&A.

Strengthening customer voice in business planning and reportingWe can deliver a full-service (regulatory and stakeholder) reporting programme that's grounded in insight. This will build on the best of regulatory approaches to engagement, triangulation, business planning and reporting. The customer voice will be reflected in key publications like SLC50, environment, innovation and other RIIO-ED2 requirements from insight through to drafting and design.

Net zero customer journeysEngagement to understand drivers, barriers and behaviour change across different customer groups, services and technologies.

Strengthening customer voice in innovationDesigning and delivering a full-service strategic engagement and research programme which supports delivery of a RIIO-2 innovation portfolio.