Our Services team helps B2B and B2C business, logistics, leisure, airlines, finance, gaming, IT/telco, charities and betting clients to understand their customers deeply.
Concept testing
Claims
Pricing
Tracking
Brand comms
Portfolio management
Range optimisation
Usage and attitude
Segmentation
Selected case studies
Environmental Volunteering20230214104714
Technical literature in the insulation industry20230210160238
Profiling of tourism20230125124446
Conjoint research in the building insulation industry20230125123838
Some of our Services clients








What our Services clients say
Impact are strong at conducting market research. Their team are great to work with and they have the people and skills necessary to analyse the data coming back and present meaningful and insightful findings.
It has been a pleasure working with the team on locally based placemaking project. It’s a great piece of work and Impact’s expertise in ensuring it surfaces the evidence and insights needed to better understand and shape developments has been invaluable. We really appreciated the team’s hard work and dedication to the project – thank you!
It was a pleasure to work with Tom and the Impact team. They are well-organised, friendly, and highly-responsive. For a complex project aimed at producing a communication campaign, they were able to offer us a detailed survey, contemporary data analysis techniques, and an engaging participant workshop. Tom and the team were adept at fully briefing the results to a large and diverse range of stakeholders, and as clients we built a strong relationship with Tom and his team. Their slide decks are always great to look at, too. As a researcher, I fully endorse Impact as a research provider.
Meet the Services team
Darryl Swift20200722164423
Darryl Swift
CEO
Dr David Pearmain20200723145842
Dr David Pearmain
Director of Advanced Methods
Tom Gould20200727082631
Tom Gould
Director, Consumer and Services Divisions
Monika Swift20200727082934
Monika Swift
Research Director
Steve Whennell20200727085354
Steve Whennell
Associate Director of Advanced Methods
Francesca Walker20200727093816
Francesca Walker
Senior Research Executive
Bethan Surtees20211220093154
Bethan Surtees
Research Executive
Teo Valdes Vodanovic20221106101101
Teo Valdes Vodanovic
Graduate Research Executive