Nicola has an MA in Human Resources and is MCIPD qualified. She has worked in HR for 15 years, predominantly with owner-managed businesses. Her role at Impact covers all aspects of HR from recruitment to employee wellbeing. She sees herself as pragmatic and proactive, always trying to make sure that people are at the heart of business decision making. She joined Impact in 2021 and is thrilled to be back in a research environment as, after leaving university, her first job was in consumer research investigating purchasing habits and customer satisfaction! Outside work, you can find Nicola on the football side lines, cheering on one of her three daughters. Or perhaps trying to find a quiet corner of the house to curl up with a good book.